Goodiebag.sg Returns & Exchanges Policy
Every product is carefully inspected before we pack and send them out.
Returns & Exchanges
All orders placed and NON-RETURNABLE, NON-REFUNDABLE, NON-EXCHANGEABLE. Please check all details before placing your order.
In the event of duplicated orders, we will cancel the duplicated order and the amount will be returned as credits.
We do not accept any exchange or return due to change of mind, or if the item(s) does not suit your needs.
However, we will offer an exchange within 7 days from the date of delivery/collection for all items purchased with us on these conditions:
- Damaged / faulty item
- Wrong product is delivered due to error on our part
- Printing error made on our part
- Missing accessory
- Should you have any of the above problems with your order, please start a return request by contacting us at [email protected] .
You must include in your return request:
(i) the reason for the return request;
(ii) photos / pictures of the issue.
Items sent back to us without first requesting a return will not be accepted.
Goodiebag.sg reserves the right to determine, in our sole discretion, whether to approve or reject each return request.
In the event that your return request is approved, we will send you a return shipping label. You are required to pass the parcel to our courier partners and they will deliver the items back to us. In the event that you have missed the originally arranged time, you are required to pay for the courier fee.
The item to be returned must be:
- In its original condition with tags intact
- In its original packaging (Product/parcel packaging used to protect product during transport)
- Unworn, unwashed and unaltered (if applicable)
We reserve the right to reject any item returned if it does not meet the above requirements for returns. In such an event, you will need to pay for the shipping fee for us to return the item back to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as notify you of the approval or rejection of your refund.
If your return is approved, you can opt for either one of the following options:
- 1 for 1 exchange of the same item
- Replace with another item of similar value (no refunds will be made if you choose an item of lesser value)
